Right Choice Promise
Our RIGHT CHOICE PROMISE® guarantees it.
Hunter Douglas and your Hunter Douglas Gallery® Dealer are thoroughly committed to customer satisfaction. We know you will appreciate the quality workmanship and beauty of our window fashion products. With your purchase, you will not only have the Hunter Douglas name on your new window fashions, you will also have our exclusive RIGHT CHOICE PROMISE.
Here’s how it works:
Once the installation of your new window coverings is complete, we invite you to experience and enjoy them in your home for 21 days. In the unlikely event you’re not thoroughly satisfied with the way they visually enhance your home at the end of this 21-day period, contact your Hunter Douglas Gallery Dealer during the next 21 days. For a nominal fee (not to exceed $75 per window covering), they will make a one-time replacement of your window coverings with a Hunter Douglas product of equal or lesser value of your choice.* It’s that simple. In addition to the RIGHT CHOICE PROMISE, you will have one of the best product guarantees in the business: the Hunter Douglas Lifetime Guarantee. Thank you for considering Hunter Douglas and your Hunter Douglas Gallery Dealer for your window covering projects.
Your Complete Satisfaction is Our Promise.
* The RIGHT CHOICE PROMISE® applies only to residential installations. It excludes: damage and abuse, improper installation, mismeasurement, product stacking, tilt or control side change,hard-wired motorized products, specialty shapes requiring templates , repairs, re-makes, displays, parts and components, commercial/contract orders, any claim that can be made under the Hunter Douglas Lifetime Limited Warranty program, and HBP accounts. Change in product size (i.e., inside mount to outside mount or vice versa) is excluded. An additional re- installation charge not to exceed $75 per window covering may be required. If the replacement product is of greater value, you must pay the difference in value. No credits or refunds for products of lesser value. Claims must be made by the original customer through the original Hunter Douglas Gallery® Dealer. THE RIGHT CHOICE PROMISE is available only through participating Hunter Douglas Gallery Dealers. These guidelines and any other part of the Right Choice Promise program may be revised or discontinued at any time at Hunter Douglas’ discretion.